Bank of Khartoum: Transfer Fees Increase to Ensure Quality Service

Sudan Events – Follow-ups

The General Manager of the Bank of Khartoum, Lamia Kamal, has said that the recent increase in fees from 20 pounds to 100 pounds for transfers via (Bankak) is not determined by the amount transferred, but rather on the transfer only.
She indicated in a circular that the increase that was approved was to ensure the continuity and quality of service in addition to the new stamp fees imposed by the Taxation Office, noting that the latest fees continued for a long period and the value of the pound eroded due to inflation, in addition to the high cost of operation, especially fuel, to ensure the continuity of electrical current and the system not stopping. .
Lamia added that the increase in fees also came to compensate for systems services that are paid to external parties in foreign currency.
She confirmed that the Bank of Khartoum was bearing part of the cost during the war period to ensure continued service to its customers, which enabled it to continue despite the complex circumstances that the country has been experiencing for more than a year.
Lamia reported that the Taxation Office also imposed ten pounds on every transaction through the (Bankak) application, which is a stamp and the bank has no control over it.
She indicated that the bank’s affairs with its customers would be better discussed between the two parties, and that the Bank of Khartoum strives to provide stable and advanced service to its valued partners.